YourKidneyDocGlobal Kidney Care
Help Center

Patient Video Consultation Guide

Easy-to-follow instructions for joining and getting the most out of your video appointment.

1

Before

  • Log in to the patient portal using your registered email and password.
  • Open "My Appointments" from the sidebar. You will see Upcoming and History sections.
  • Find your confirmed consultation in the Upcoming list — each card shows consultation type, doctor name, date, time, and reason.

Prepare Before Your Visit

  • Upload recent medical reports (blood tests, ultrasound, CT/MRI, prescriptions) in the Reports section
  • Update your medication list and allergies
  • Update your Kidney Passport and lab values
  • Write down your symptoms, when they started, and questions for the doctor
  • Keep identification and current medication bottles nearby
  • Use a private, quiet, well-lit room where others cannot overhear.
  • Check your internet connection, battery, camera, microphone, and speakers.
2

Joining

  • Open the consultation room from your appointment.
  • The consent screen appears with four acknowledgments you must check:

Verify Your Identity

Your identity will be verified against the consultation record before you can participate.

Telemedicine Consent

I consent to receive healthcare services through this video consultation. I understand this is a clinical encounter equivalent to an in-person visit.

Emergency Disclaimer

This consultation is not for medical emergencies. If you are experiencing a life-threatening emergency, call your local emergency number immediately.

Privacy & Confidentiality

This session is not recorded or transcribed. Please ensure you are in a private, well-lit space with a stable internet connection.

Why is "Continue to Video" disabled? The button stays disabled until all four boxes are checked. This is for your safety and legal compliance — you must understand the nature of telemedicine, emergency limitations, and privacy before joining.

  • Click "Continue to Video" after checking all four boxes.
  • Allow camera and microphone access when your browser prompts you.
  • Wait for the secure room to load ("Preparing secure video session…").

If the doctor has not joined yet

You will see the video room with your camera feed. Wait — the doctor will join shortly. Use this time to test your camera and microphone.

3

During

  • Confirm your identity when the doctor asks (full name, date of birth).
  • Tell the doctor your current physical location (important for emergency response).
  • Explain your symptoms clearly — when they started, how often, how severe.
  • Show medication bottles or visible swelling if the doctor requests it.

Video Controls

Mute / Unmute

Tap the microphone icon to mute or unmute your audio

Camera On / Off

Tap the camera icon to turn your video on or off

  • The session is not recorded or transcribed by the platform.
  • Be in a private location where others cannot overhear.
  • If the connection drops, stay calm — the system usually reconnects. If not, refresh your browser and rejoin.
  • You cannot end the consultation for everyone — only the doctor has the End button.

Not for Emergencies

If you experience chest pain, difficulty breathing, severe bleeding, or loss of consciousness, call your local emergency number (911) immediately. Do not use this platform for emergencies.

4

After

  • Wait for the doctor to end the session — you will be disconnected automatically.
  • Return to the patient dashboard using the sidebar.

View Prescription

Diagnosis, medications table, doctor's advice, follow-up date. Print or save as PDF.

View Care Plan

Diet notes, fluid advice, BP target, diabetes, dialysis, transplant, warning signs, follow-up plan.

Follow-up Instructions

Follow-up date, recommended labs, imaging, referrals, and patient instructions.

Download Reports

Print your prescription or save it as PDF. Access uploaded medical reports.

Need clarification?

Contact the clinic through existing supported channels (phone, email) if you have questions about your prescription, care plan, or follow-up. The platform does not currently have in-app messaging.

Checklist

  • Log in to the patient portal
  • Open "My Appointments" from the sidebar
  • Find your confirmed consultation in "Upcoming"
  • Upload recent medical reports before the visit
  • Update medication list, allergies, and Kidney Passport
  • Prepare a list of symptoms and questions
  • Check camera, microphone, speakers, and internet
  • Use a private, quiet, well-lit room
  • Open the consultation room
  • Complete all four consent acknowledgments
  • Click "Continue to Video"
  • Allow camera and microphone access
  • Wait for the secure room to load
  • Confirm identity and current location when asked
  • Explain symptoms clearly, show medications if requested
  • Use mute/camera controls as needed
  • Wait for the doctor to end the session
  • Return to patient dashboard
  • View prescription and care plan

Troubleshooting

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